Wages and collective bargaining

The consumer may cancel orders for goods and services prior to delivery or performance. If a product has been delivered, the consumer has no general right to return it, except in distance selling.

When an offer or order is approved, a binding contract is established. The rule of thumb is that such contracts are bound by the negotiated terms. However, there are exceptions, e.g. when one of the parties is not legally competent to manage its financial affairs.

Gift certificates and credit receipts are valid in accordance with the negotiated criteria.

A purchase is a binding agreement between the seller and the consumer. Specific protective rules apply to consumer purchases.

Certain rules apply to the purchase of services involving work on or repairs to real property or chattels, such as furniture, computers or vehicles, and the storage of chattels.