Patients´ entitlement

Complaints and appeals made by the public about healthcare services vary in scope and severity. These can range from complaints about communication problems with healthcare employees to more serious cases involving mistakes.

Patients are entitled to the best healthcare services available. The patient's condition, prospects, and the best available knowledge will all be taken into consideration. Patients may not be discriminated against on the basis of gender, religion, opinion, nationality, race, colour, economic position, birth or status.